Personal Service

e are proud that the personal touch continues even as our company grows. Indeed, Casterbridge continues to grow precisely because of our continuing commitment to personal service. We endeavour to maintain the highest levels of personal service and attention throughout both the planning and operation stages of your tour.

1. Our UK Sales Office provides fast and efficient service for telephone enquiries, and our Tour Coordinators even make regular visits to meet individual group leaders, give slide presentations to group members and discuss their tour requirements in person. Most of our coordinators are former teachers or guides who have an intimate familiarity with your destinations or particular area of academic expertise. Unlike many educational tour operators, most of our coordinators work year-round in our office, which enables you to maintain one single contact. Quite simply, our friendly and knowledgeable Tour Coordinators will provide you with an unparalleled degree of personal service and attention through the planning and recruitment period, right up until the departure date.

2. It is your own tour, so you have the facility to custom-design exactly the itinerary that you require for your group and this is one of the fundamental benefits of travelling on a Casterbridge Tour. We always fine-tune the itinerary until it meets your exact requirements. Whatever your theme, our Tour Planners will be pleased to work with you to design the itinerary of your choice.

3. The same level of attention continues when you arrive at your tour destination. A Casterbridge Tourguide will be there from airport arrival to airport departure, 24 hours a day, for the exclusive use of your group to ensure your tour is an unqualified success.

As most of our competitors are high volume operators, you will appreciate that it is difficult for them to offer any personalised service to groups once they are on tour. Furthermore, groups and individual participants are often combined and tour dates may be changed at the last minute to take advantage of the discounted airfares that are often made available to Tour Operators.

As the only Tour Operator offering a genuine personal service, together with custom designed itineraries for each and every individual group, it is no surprise there is a constantly increasing demand for the unique service that we offer.